If you own a roofing business, you know how critical and hard it is to get those paying customers and their contracts. Besides existing clients calling for support, people often call roofers to get estimates, initial advice, and understand the service profile. Ensuring the availability of your business is uncompromisable, and having just a front desk executive at the reception isn’t enough. In this guide, we will discuss why hiring a live receptionist for roofers can be a game-changing idea.
Managing customer expectations
The contemporary homeowner is spoilt for choices. If they call a contractor and don’t get a response, they immediately look for new numbers on the Internet. The worst thing that can happen to your roofing business regarding customer engagement is missed calls. Each time someone calls and ends up reaching the voicemail, you lose a chance to do business. Ensuring customers are served well gets easier with virtual receptionists.
A virtual receptionist is like an extended team member who works remotely and often through a third-party service provider. Various virtual receptionist companies work extensively with small businesses, including roofers and contractors, to streamline how customers are handled on a daily basis.
Capturing leads
As we discussed, many people just call to know more. These are the leads and potential customers. While someone may choose not to hire your roofing team right now, you can always use their contact details to reach out later. With virtual receptionists, even that process becomes easier. Your internal staff only work for the scheduled business hours, and potential customers can call anytime. Thanks to live receptionists, you can be assured that a caller will get a response.
Most virtual receptionists are professionals trained for the job. Companies take ample time to ensure their live receptionists are aligned with client needs. You can have complete control and authority over how your customers and leads are handled by the external team of virtual receptionists.
Reducing costs and overheads
Hiring a front desk assistant or receptionist can be expensive. You have to spend both time and resources on the hiring process, train them further, and ensure the candidates perform well. The expenses are equally high – There are salaries, perks, and benefits. Thanks to outsourced virtual receptionists, you don’t have to worry about all that. The company in charge of the service will take care of everything, and you only pay for what you need.
Scaling at your pace
Roofing companies often see a seasonal hike in demand and must manage the increased call volume. However, for other months of the year, the number of incoming calls is lower. As such, scaling small business operations often becomes a hurdle. If you decide to hire a virtual receptionist company, they will scale their services according to the needs of your business. This also means that your internal staff will be free during peak months to take care of other relevant tasks.
Working with virtual receptionists
Many roofers and small business owners wonder whether a virtual receptionist would do justice to their customers. The short answer is yes – These are trained experts and know how to offer accurate and timely responses. You can even choose to get an AI voice agent that will handle initial inquiries, and as required, your front desk and virtual receptionists can step in. If a live receptionist cannot tackle a call, they can always forward details so that your team can do that later, especially after business hours.
Don’t let your roofing business lose its competitive edge – Call a virtual receptionist company today to get a demo and understand their services and features.
